# Buyer / User Policy

Sales&esales values the rights and responsibilities of every buyer and user on our platform.

## Buyer Rights

- Access to genuine products and transparent pricing.
- Secure payment and personal data protection.
- Timely delivery and order tracking.
- Right to return eligible items within policy window.
- Access to customer support for all issues.

## Buyer Responsibilities

- Provide accurate shipping and contact information.
- Review product details and policies before purchase.
- Use the platform respectfully and lawfully.
- Report any issues or suspicious activity promptly.

## User Conduct

- No abusive, fraudulent, or illegal activity allowed.
- Respect other users, vendors, and staff.
- Follow all site terms and policies.

For full terms, see our Customer/User Agreement and Terms & Conditions.