# Frequently Asked Questions (FAQ)

**1. How do I place an order?**
Browse products, add to cart, and proceed to checkout. Follow the prompts to complete your purchase. You will receive an order confirmation by email or SMS.

**2. What payment methods do you accept?**
We accept M-Pesa, credit/debit cards, and other secure payment options. All transactions are encrypted for your safety.

**3. How can I track my order?**
Log in to your account and go to 'My Orders' to view tracking information. You will also receive tracking updates by email or SMS.

**4. What is your return policy?**
Returns are accepted within 30 days of delivery for most items. Items must be unused and in original packaging. See our Return Policy for full details.

**5. How do I contact customer support?**
Email support@salesandesale.com, call +254 799 520960, or use live chat on our website. Our team is available 24/7.

**6. How do I become a vendor?**
Visit the Become a Vendor page and follow the application process. Our team will review your application and contact you with next steps.

**7. Can I change or cancel my order?**
If your order has not yet shipped, you can request changes or cancellation by contacting customer support as soon as possible.

**8. What if I receive a damaged or incorrect item?**
Contact us immediately with your order number and photos of the item. We will arrange a replacement or refund as quickly as possible.